Category: PSMailbox FAQs

Questions about using your PSMail account and correcting issues related to specific services (i.e. “Accessing PSVPN through a proxy” “Why are my outgoing messages failing to send from iMail [MAC OS X]?” etc.)

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How do I download empty or unreadable messages or garbled attachments?

Occasionally, when you use webmail to access your inbox, you will find that a specific message is empty or it is unreadable. There are times when messages are unreadable due to unsupported character set in the message or in its attachments. . The best solution to this issue is to download the message to your local machine and open it with your native mail decoding program (i.e. Windows Mail, Mac Mail, or Linux Thunderbird).

Here’s how you do it:

Continue reading How do I download empty or unreadable messages or garbled attachments?

Why can’t I send email messages?

PSMail servers do not allow email to be relayed through SMTP port 25. Some email software – such as Mac OS X – defaults to port 25 for outgoing email. To prevent problems sending messages, make sure that your email client is using port 465 and SSL for outgoing email. See the screenshots below to see where the changes need to be made for several of the major email clients.

Continue reading Why can’t I send email messages?

Why do I keep getting an error when installing Cisco AnyConnect on my Windows 7 system?

Problem:

When trying to install Cisco AnyConnect on your Windows 7 64-bit system, you get the error: “The VPN client agent was unable to create the interprocess communication depot.”

Continue reading Why do I keep getting an error when installing Cisco AnyConnect on my Windows 7 system?

Why does my geolocation indicate that I’m not using VPN even when I’m connected?

If you use Whatismyipaddress.com (or other W3C geo-api enabled websites) to validate that you are connected to PSVPN, you may be surprised when the site indicates that you aren’t connected to a VPN. Don’t worry. Continue reading Why does my geolocation indicate that I’m not using VPN even when I’m connected?

What do all the icons in my inbox mean?

PSMail knows that managing your inbox can be a daunting task. Dozens of emails can arrive on a daily (hourly!) basis from business contacts, ministry supporters, family, coworkers, and more. PSMail tries to streamline this time-consuming task in several ways, including management through rules and the use of aliases. In addition to these automating features, PSMail utilizes several different icons in your inbox to provide you with information about a message’s priority, content, and privacy/security status before you’ve even opened it.

Continue reading What do all the icons in my inbox mean?

What is PSMail’s Cabinet service?

Cabinet is a service that lets you store your files – videos, pictures, documents, etc. – in secure online storage. These files can then be accessed by all your devices (computers, smart phones, tablets, etc.) from anywhere with an Internet connection. This allows you to, for example, begin working in one location, continue via mobile device as you’re on the move, and complete your task once you’ve arrived at your destination.

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How can I import my Gmail contacts into PSMail?

There’s no need to painstakingly copy all your contact information from your Gmail account to your secure PSMail account. Importing your contacts is fast and easy:

Step One: Login to your Gmail account and choose Contacts from the dropdown menu in the top left corner. Then click in Export option in the left corner

Continue reading How can I import my Gmail contacts into PSMail?

How do I close my browser (and my PSMail session) on an iPad or iPhone?

How do I close the browser on my iPhone or iPad?

When using the Safari browser on an iPad or iPhone, follow these steps to close the browser entirely (thereby cleaning up your PSMail session):

Continue reading How do I close my browser (and my PSMail session) on an iPad or iPhone?

How can I compress images and documents so the files are small enough to email?

It is convenient to send images and documents via email or share them using a file share. However, email size limits (typically 20 MBytes) keep you from sharing large documents. It is important to note that most doucments can be compressed to a smaller size without loosing content and quality.

Continue reading How can I compress images and documents so the files are small enough to email?