Question: I installed openvpn successfully, but when I right-click the icon in the status bar, the only options are Proxy Settings, About, and Exit. Why aren’t there options to “Connect” and “Connect to PSMail?”
Category: PSMailbox FAQs
Questions about using your PSMail account and correcting issues related to specific services (i.e. “Accessing PSVPN through a proxy” “Why are my outgoing messages failing to send from iMail [MAC OS X]?” etc.)
ย
What are the Billing Options for Group Accounts?
If your organization, business, or other group is using PSMail’s hosting services, there are two payment options available to you:
- Annual contract
- Monthly “Pay As You Go” contract
Continue reading What are the Billing Options for Group Accounts?
Why am I getting a “DEBUG: Erstat” error?
Question: When I try to access my account I get a error page with “DEBUG: Erstat XXXXXXX” where XXXXX is a number.
How do I archive old emails (and access them once I’ve done so)?
If you use IMAP or webmail as your email client and you do NOT regularly delete emails from your account, your mailbox can get full and incoming emails be rejected into your mailbox. We recommend you use the “Automatic Archiving” settings in PSMail to regularly archive old messages.ย When you are logged into PSMail, you can go to “Manage Account” and then to “Archive Settings.” You will see two settings for archiving, one for archiving large messages that come into your mailbox and another to automatically archive messages that have been in your inbox for a specified number of days (we recommend 720 days). The automatic archiver runs once every week to check for emails in your Inbox that are older than 720 days and moves them to your archive. Once the email is in the archives, it is accessible for 30 days. After 30 days these messages are automatically deleted.
Continue reading How do I archive old emails (and access them once I’ve done so)?
Why is my account limiting the number of recipients I can send a message to?
Certain accounts are restricted from sending group emails and emails to large number of recipients (greater than 20).ย If your account is put on temporary hold from sending to groups or large number of recipients, it is because of one of the following:
Continue reading Why is my account limiting the number of recipients I can send a message to?
Why are some sites and protocols blocked by VPN?
“There are some sites and protocols that seem to be blocked by VPN. Why is that?” Continue reading Why are some sites and protocols blocked by VPN?
What is a digital signature, and how do I know if one is valid?
“I’ve received an email that is digitally signed. What does that mean and how can I know the signature is valid?”
Like an ink signature on a document, a digital signature on an email is meant to guarantee authenticity. It’s like a digital thumbprint that is attached to an email to uniquely identify the sender and insure that the document has not been tampered with. Continue reading What is a digital signature, and how do I know if one is valid?
What should I do if my account has been stolen?
“I suspect somebody else is using my account or has access to my account…what should I do?”
If you still have access to your account, it is best to login and change your password immediately.
Continue reading What should I do if my account has been stolen?
What is archived email and how can I access it?
When you receive a very large email (over 5 MB, for example), the process to download it can take a long time, especially if your Internet connection is slow. Aside from forcing you to wait to read the message, this can cause problems with your inbox as it clogs things up and monopolizes your computer’s attention. Occasionally, your inbox can even freeze, locking up the downloading process and forcing you to start again. In order to address this, PSMail introduced archiving, an option where a large message intended for you can be saved on our system and accessed directly through a link. This prevents the long download times and protects your inbox from a large message that could take up an inordinate amount of space. Continue reading What is archived email and how can I access it?
Why can’t I receive emails when Secure Password Authentication (SPA) is enabled?
PSMail servers use SSL (Secure Sockets Layer) to encrypt communications between the email client and server. PSMail servers do NOT support SPA (Secure Password Authentication). However, a recent Microsoft security update enables SPA (and sometimes disables SSL), which causes your PSMail account to stop collecting email. To fix this issue, you need to access your account settings, navigate to the authentication portion, and disable SPA. See below.
Continue reading Why can’t I receive emails when Secure Password Authentication (SPA) is enabled?