Occasionally, when you use webmail to access your inbox, you will find that a specific message is empty or it is unreadable. There are times when messages are unreadable due to unsupported character set in the message or in its attachments. . The best solution to this issue is to download the message to your local machine and open it with your native mail decoding program (i.e. Windows Mail, Mac Mail, or Linux Thunderbird).
Here’s how you do it:
When the specific message is open in webmail, click on the floppy icon (see image below). This will download your message in EML format, which you can open with your native Windows, Mac, or Linux mail decoding programs.
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